Returns and Refund Policy

1. Voluntary returns

An eligible voluntary return may be requested within seven calendar days after confirmed delivery. The product must remain unused, uninstalled, complete, in its original condition and suitable for resale, with included accessories, labels and packaging. Approval is not automatic for opened sealed items, installed parts, cut flex cables, adhesive-applied parts, clearance items or products made or sourced specifically for the customer.

2. Seller error and delivery issues

Incorrect products, incorrect quantities, missing items, visible delivery damage or materially misdescribed items should be reported within 24 hours after confirmed delivery with clear evidence. WZ Universal will arrange an appropriate replacement, correction or refund after verification.

3. Customer-ordering-error exchange

One eligible exchange is normally allowed when the customer ordered the wrong compatible model, grade or part and reports it within seven calendar days. The product must remain unused, uninstalled and resaleable. The customer pays both shipping directions and any price difference. A refund is not guaranteed where a suitable exchange is available and no mandatory refund right applies.

4. Return authorisation and dispatch

Contact support before returning anything. WZ Universal will issue return instructions and a private return address after approval. The authorised return should normally be dispatched within five business days. Unauthorised, cash-on-delivery or poorly packed returns may be refused or delayed.

5. Inspection and condition

• Routine inspection target: three to five business days after receipt.
• Complex inspection target: up to seven business days.
• WZ Universal may document missing items, installation marks, scratches, bent connectors, torn flex cables, liquid exposure, adhesive residue or other condition changes.
• There is no standard restocking fee. Evidence-based deductions may be made only for missing items, damage or diminished condition where permitted.

6. Refund amount and method

An approved refund is based on the actual discounted amount paid for the affected item, not its later list price. Original shipping, return shipping, customs charges and optional services are refundable only where required by law or where the return resulted from WZ Universal error.

Approved monetary refunds are normally initiated within three to seven business days after approval and are returned through the original available payment channel. Bank, payment-provider or card processing times are outside WZ Universal control. A customer legally entitled to money will not be forced to accept store credit.

7. Non-returnable or rejected returns

• Installed, used, altered, damaged, incomplete or contaminated products unless the condition resulted from an eligible defect or seller error.
• Products returned after the applicable period without approved exceptional grounds.
• Products damaged because of incompatible use, poor installation, inadequate packaging or customer handling.
• Items that cannot be resold for health, safety, security or technical-integrity reasons, subject to mandatory rights.

8. Records and contact

Return, refund and complaint evidence may be retained for up to 24 months after closure or longer where required. Contact support@wzuniversal.com or +60 11-8888 9161. This policy does not limit mandatory consumer rights.