1. Introduction
WZ Universal Hub respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit wzuniversal.com. We comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
2. Information We Collect
We collect the following information when you make a purchase or contact us: full name, email address, phone number, shipping address, order history, and payment information (processed securely by Curlec). We also collect website usage data through cookies.
3. How We Use Your Information
Your information is used to: process and fulfill your orders, send order confirmations and tracking updates, provide customer support via WhatsApp and email, improve our website and services, and send promotional offers with your consent.
4. Information Sharing
We do NOT sell your personal data to third parties. Your information is shared only with: Curlec (our payment gateway for transaction processing), courier and shipping partners (for delivery purposes), and as required by Malaysian law or legal proceedings.
5. Data Security
All transactions on our website are protected by SSL encryption. Payments are processed securely through Curlec. We do not store your credit card or debit card details on our servers.
6. Cookies
We use cookies to enhance your browsing experience and improve our website functionality. You may disable cookies in your browser settings; however, some features of our website may not function properly without them.
7. Your Rights Under PDPA Malaysia
Under the Personal Data Protection Act 2010 (PDPA) Malaysia, you have the right to: access your personal data held by us, request corrections to inaccurate data, withdraw your consent to data processing, and request deletion of your personal data. To exercise these rights, contact us at Support@wzuniversal.com.
8. Data Retention
Order and transaction data is retained for a minimum of 7 years for tax and accounting compliance purposes. Personal data will be deleted upon request, subject to legal obligations.
9. Third Party Links
Our website may contain links to external third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.
10. Contact Us
For privacy concerns or data requests, contact us: Email: Support@wzuniversal.com | WhatsApp: +601188889161 | Website: wzuniversal.com